Service Pack 1 for Microsoft Dynamics CRM 2013 and CRM Online Spring 14 introduces substantial enhancements to Service Management. However, the new features are disabled by default (unless you are a new subscriber to CRM Online). The new features are enabled in Settings > Administration > Install Product Updates.
Even if you don't install the updates you will see the new entities and attributes if you examine the default solution or the metadata.
This MSDN article provides the details.
Microsoft has provided information about supported configurations for the next major release of Microsoft Dynamics CRM in this article.
Only Windows Server 2012 is planned to be supported. Support for Microsoft SQL Server 2008 and Microsoft SQL Server 2008 R2 is also removed. Review the article for more details.
Although for some this is not welcome news, at least Microsoft has provided some notice and you can start planning accordingly.
We have a schedule of training courses that will give you the practical knowledge that you need to implement, customize and maintain CRM 2011 and 2013.
Our courses are designed to give you highly-focused instructor-led training to cover topics you won’t find elsewhere.
The Feb 2014 (18.104.22.168) build of Microsoft Dynamics CRM Online changed the way test instances are managed. They are now named sandbox instances and are marked as so in the user interface with a SANDBOX watermark.
Future releases will add new capabilities to sandbox instances including:
- Reset an instance
- Copy a production or sandbox instance into a sandbox
This blog article on MSDN provides the details.