Sandbox instances in Microsoft Dynamics CRM Online

The Feb 2014 (6.0.2.43) build of Microsoft Dynamics CRM Online changed the way test instances are managed. They are now named sandbox instances and are marked as so in the user interface with a SANDBOX watermark.

Future releases will add new capabilities to sandbox instances including:

  • Reset an instance
  • Copy a production or sandbox instance into a sandbox

This blog article on MSDN provides the details.

Emails tracked in Outlook show unresolved recipient when viewed in CRM

Here is a scenario that I have not encountered before.

A user has the CRM Client for Outlook installed and manually tracks emails. As expected, a copy of the email is created in CRM. However, when the email is opened the recipients and/or senders show as unresolved recpients even though records exist in CRM with those email addresses. Very puzzling.

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