Co-author Jerry Weinstock recently prepared a curriculum guide for the CRM Field Guide. Jerry explains the purpose of the curriculum in his introduction:
The CRM Field Guide was published in October 2012. It is collection of contributions by 19 Microsoft Dynamics CRM MVPs. The book is an essential guide to Microsoft Dynamics CRM that everyone should have on their bookshelf. The Field Guide offers you details not only on CRM fundamentals and extensibility points but also the tried and true best practices and strategies of the combined experience of some of the most recognizable global experts in the CRM industry.
The challenge with the book is that it is potentially overwhelming in the content it contains at 900+ pages in 25 chapters. The chapters were loosely organized, but not in any specific sequence since it was designed to fit the needs of a broad audience. This curriculum guide is designed to solve the issue for owners of the publication – which chapter do I start with, which ones do I read and is there a particular sequence that they should be read to maximize my learning?
The curriculum guide is based on six personas and one environment. The most relevant chapters for each discipline are organized in recommended reading sequence. It ranges from about 8 chapters on the low end to 16 on the high end for each group. Can you read other chapters that weren’t highlighted in the curriculum? Absolutely! Depending on the way your organization uses the CRM system there may be other chapters that were not in the recommended sequence that could complement your learning program.
The curriculum guide is available as a free download for anyone that has purchased the book.